Challenge 2020 FAQ
Will Challenge 2020 still be held in Kansas City due to COVID-19?
Why wasn’t the decision to shift to a virtual event made sooner?
The decision to cancel the gathering in Kansas City came with significant financial implications due to contractual obligations. We worked with the city of Kansas City and other vendors to determine the best timing of this cancellation. Thank you for your grace and patience.
When will churches receive requested registration payment refunds?
As of June 30, all credit card refunds have been issued.
Check refunds will be issued July 2, so checks should reach churches by July 10.
If you have any questions, please email us at firstname.lastname@example.org.
How does the shift to a virtual event financially impact Challenge?
This change presents difficulties. In mid-March, we paused almost all spending; but, before then, we had already financially invested in the following areas:
- Speaker, artist and other vendor deposits
- Event promotion
- Travel to Kansas City for planning meetings
We also plan to invest a small amount of money in the virtual Challenge event. We are committed to providing a quality experience while practicing wise financial stewardship. Nevertheless, by transferring your payment to a donation, you will help strengthen the ministry of Challenge for years to come.
Do I need to cancel my hotel reservation?
If you made a reservation through Visit KC on Passkey, no further action is required. Visit KC will cancel all hotel reservations booked in the Challenge room block. Each reservation will receive a cancellation acknowledgement email. Please contact email@example.com with any questions.
If you reserved your hotel room directly with a hotel, outside of our official room block, you will need to cancel your reservation with the hotel directly.
When is the virtual event?
July 15, 2020 from 7:00 p.m. to 10:00 p.m. (CDT)
Will there be a cost to participate in the virtual Challenge event?
No, we will not charge a registration fee. We recognize the pandemic has caused financial uncertainty for many families and churches, and we don’t want that uncertainty to keep students from participating.
What will the virtual experience include?
Can our group attend the virtual event even if we hadn't previously registered for Challenge?
How will I access the livestream video feed?
Tune in via the Challenge website. No password or code needed!
How else can I prepare for the virtual event?
Check out the Livestream Planning Guide on the Challenge 2020 Resources page. This guide is designed for youth leaders, but anyone planning to participate will find helpful information in it.